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Android app heart rate not saved

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‎04-23-2023 12:04

‎04-23-2023 12:04

My brand new Inspire 3 measures heart rate very well, when it is connected to the app and synced I see current heart rate on the Today page, but if I click on the Heart Rate page it says "no measurements". This is useless. The band, phone and app all appear to work, but the app isn't storing heart rate measurements. I've restarted the band and the phone which makes no difference.

24 hours to fix this Fitbit or it's going back to Amazon and my account is closed for good.

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1 REPLY 1

‎04-24-2023 07:55

‎04-24-2023 07:55

Hi @SunsetRunner, is good to see you around!

 

Thanks for trying to resolve this issue by doing a restart of your watch and cellphone and for providing all the details about this situation.

 

I hope we can get this resolved before you decide to take it back to Amazon. I would like to share an article with you that mentions the exact way that the heart rate is displayed by our device and app. Here is the link to the article: "How do I track heart rate with my Fitbit device?". 

 

Please take in mind that for some metrics, the device may take a couple of days to gather enough data to show you a pattern in the app. 

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