help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Android app: the "track you exercise" stopped working Thursday.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-21-2016 08:13

‎08-21-2016 08:13

The "track you exercise" feature on the android app stopped working on Thursday.

Had Monday through Thursday, and will not show anything for Friday or Saturday.

Lost my goal on the app.

How do I restore the data and continue.

Shows nothing so far for Sunday 8/21/

Thanks,

Best Answer
0 Votes
2 REPLIES 2

‎08-21-2016 08:21

‎08-21-2016 08:21

Hi @Amtechjim

 

Have moved this thread from the Charge HR to the Android App section to increase the chance of getting a solution.

 

Your post will get more attention here.

Best Answer
0 Votes

‎09-02-2016 07:57

In response to SunsetRunner

‎09-02-2016 07:57

Welcome to the Fitbit Community @Amtechjim, hope you're doing great my friend Smiley Very Happy! I'd recommend doing the following steps:

 

  • Make sure that your Fitbit App is up-to-date
  • Log out of your Fitbit App
  • Force quit the App
  • Turn off the Bluetooth
  • Shut off your phone and turn it on after 1-2 minutes
  • Turn on the Bluetooth
  • Log back into your Fitbit App

 

Thanks for your help my friend @SunsetRunner! 

 

Let me know how it goes! 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes