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Android app won't open or install

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‎04-28-2019 14:00 - last edited on ‎04-29-2019 07:00 by Fitbit Moderator

‎04-28-2019 14:00 - last edited on ‎04-29-2019 07:00 by Fitbit Moderator

During the day 28.April 2019, the app stopped working (it worked in the morning). The issue is that it won't open. It appears to open, but then shuts down immediately. I uninstalled the app and wanted to reinstall it fresh. But the installation isn't working either. It keeps appearing to 'download' the app, but never actually does. No errors or crash reports. I'm using Android 7.0.

Anyone else have issues with the app? 

 

 

Moderator edit: Clarified subject

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‎04-29-2019 06:59

‎04-29-2019 06:59

Hello @adobe101.

 

Thanks for bringing this up and sharing that you have tried to uninstall and reinstall the app.

 

In this case I'd like to recommend that you restart your phone. In addition to that, please verify that the phone has enough space for the app to be installed again. That could let it be installed once again.

 

Let me know if you have any further questions.

Lanuza | Community Moderator

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‎12-08-2019 11:02

In response to LanuzaFitbit

‎12-08-2019 11:02

Fitbit app wont download. I've tried several times. The keeps clocking. Nothing works.

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