Android on Samsung Galaxy S4 Not Pairing or Synching

[John12566]

Seems like a recent update to the app has made in incompatible with my Galaxy S4. Any suggestions on how I might be able to roll back to a previous release?

[RobertoME]

Hi @John12566, it is nice to have you here as a new member of the Fitbit Community! In this case is not possible to downgrade the Fitbit app to previous version.

If your app has received a recent update, a good practice would be to reset the app. For more details please try these steps:

Log out from your Fitbit app and go to your phone settings. Access to the App manager option and look for the Fitbit app in your downloaded apps list. Once you are there, clear the app cache and data and proceed to "Force Stop" the app. Finish the workaround by restarting your phone. When your phone has initialized, go back to your app and try again.

About pairing your tracker, note this is not require if your device is already pair to a different device or was already set up on your account, is just require to use the same email address and password tht you used to create your Fitbit account. Now if the issue is at the moment to sync your information, the following post will give you some extra help: Having trouble syncing? (here's how to fix this).

See you later and let me know how it goes.

[John12566]

Hi Roberto,

  Thanks for the response. Cleared the cached, data and forced stop. Rebooted the phone and I was able to sync successfully one time. Subsequent attempts again give "tracker not found" error message.

   John

[bens55]

John12566, I also have a S4 that was not syncing, I was able to get it to sync by clearing my phone cached data under settings MORE and STORAGE . try that hopefully will work for you.

[John12566]

Thanks for the tip. Tried as you've described, but same results... it will sync once, and the "tracker not found" and subsequent attempts.

Fitbit app update was installed on my phone this past weekend, hasn't worked correctly since.