Android sync issues

[Ericizzafish]

Right, I've followed the constant "try syncing with another device" but it still doesn't bloody work! For some reason my blaze decided at some point during the night to move the time forward one hour!!!!! 😠

In fact it's now one hour and one minute faster than my phone and tablet clocks!!!!!! How is that even possible???

Can someone help me out here please? Not anyone associated with Fitbit obviously, because they've all been less than useless so far and I'm not anticipating that to change anytime soon. 

Can you tell I'm annoyed? 😡😠

[LanuzaFitbit]

Hello @Ericizzafish.

Thanks for trying with other devices but letting me know that it hasn't worked.

It could be that your phone and tablet went through DST and your Blaze hasn't since it synced. You could try to restart the connection itself by following these steps:

1. Go into the Bluetooth settings of both the phone and the tablet.
2. Look  for your Fitbit Blaze in there and remove it from there.
3. Run the setup process once again.

Let me know if you have any further questions.

[Ericizzafish]

Hi,

Done it, done it and done it again.
THE APP ON ANDROID DOESN'T WORK RIGHT.
I don't know how this isn't being understood by Fitbit, it's been said countless times.
Stop telling customers to try this, try that try the next thing. We've heard it dozens of times.
Just fix the **ahem** problem.

Thanks

Eric

[LanuzaFitbit]

Hello @Ericizzafish.

Thanks for trying those steps and sharing that they did not work.

Since they didn't work, I'd like to ask some questions:

• What phone and tablet is it that you are using?
• What Android version are they running? 
• Did it work properly at some point? If so, was it with the phone, tablet, or both?

Look forward to your reply/.

[Ericizzafish]

Hi,

Don't know how many times I've told Fitbit this, it's a Nokia 6 running Android Pie; tablet is a Lenovo Yoga 3, Android, not sure which version.
The issues are constant and have been for months, I'm heartily sick of being told the same nonsense from different people. The issues are now worse than ever since Fitbit updated the app for Android! How that is possible I have no idea.
I just want the thing to sync with my phone, that's all. How is it such a problem to sort this out?
Don't you realise you're losing customers because of this? Who in their right mind would replace a Blaze with another Fitbit? You'd just be waiting for the 'built in obsolescence' to kick in when a new model was coming out!

Eric

Get Outlook for Android

[LanuzaFitbit]

Hello @Ericizzafish.

Thanks for the update. 

This might be happening because of Android 9. At the moment there is an issue with Android 9 that is causing syncing issues and our team is working on it. You can read more about it in here. Any updates on the matter will be posted there.

Let me know if there are any other questions.

[Ericizzafish]

Okay, so what's the reason for the problems before? My Blaze has never, at
anytime, synced properly with my phone. Not once since I got the phone in
June this year has my Blaze worked right with it. This is the same 'reason'
as I've been told for months. Never had an issue with an old iPhone 5S, so
what's the problem with Android? Three operating systems, Android, Apple,
Microsoft, how com two of them don't work right with Fitbit?
Or are we just going to be ignored until we go away? Customer service?
Don't make me laugh!

Eric

[RHegel]

I'm having the same problem. My fitbit just stopped connecting Monday and my android won't even recognize it at all anymore. Full charge, blinks when tapped, everything is working fine on the device but will not be recognized whatsoever by the app.

I've had this problem before and it just stopped syncing for a couple weeks, I tried again weeks later after I could look at it without being mad and it worked again. I reported my issue with fitbit last time and they, like you said, were less than helpful.

Barely even acknowledged this was their issue and suggesting the same troubleshooting issues.

Get your sh*t together Fitbit or fully advertise that your products work less than alright on Androids.

[LanuzaFitbit]

Hello @Ericizzafish and @RHegel.

@Ericizzafish It is important to mention that even if your phone was not running Android 9 in the past. it is not part of the supported devices list. This means that the app has not been fully optimized to work with that phone. In contrast, the iPhone is part of the list.

As long as it fulfills the minimum requirements, Android 4.4 and Bluetooth 4.0, there is a possibility that it can work but we cannot guarantee it. 

Please do know that we are working alongside Google to find a fix on the situation with Android 9.

Feel free to reach out if you need further assistance.

[EdwS]

I had sync issue that started yesterday with my Samsung S7 which is on Android 8. Sync still works with iPad.

[LanuzaFitbit]

Welcome to the Forums @EdwS.

Thanks for sharing those details and letting us know that it still syncs with your iPad.

It could be that the Fitbit bonded with the iPad. I'd recommend that you try turning the iPad's Bluetooth off and then try to manually sync with your Fitbit. That should definitely help in getting it to sync correctly. 

Let me know if there are any other questions I can help you with.

[Ericizzafish]

Hi,

I didn't say it syncs with my iPad. I said it synced with my old iPhone, which I no longer own as I, as do most people, upgraded to a new phone.
Can someone please just give us a timescale as to when, or indeed if, the issues are going to be sorted? I've only been waiting for several months for a straight answer.

Thanks
Eric

Get Outlook for Android

[LanuzaFitbit]

Hello @Ericizzafish.

When I mentioned the iPad I was referring to @EdwS, who mentioned an iPad on their post.

As for your situation, we do not have any news of when that phone will be added to the list or any specific details of a fix for the Android 9 issue.

Let me know if there are any further questions.

[Ericizzafish]

So what was the issue with Android 1? We never got a 'fix' for that. When Android 9 updates we won't have had a 'fix' for that either! I basically own an over priced, distinctly average digital watch!!!!
Fitbit really don't give a monkeys, do they? 😠

Get Outlook for Android

[LanuzaFitbit]

Hello @Ericizzafish.

I'm afraid I don't understand what you are referring to by Android 1. Is it version 1 of Android? Or the phone Android One? 

If it is the latter, it would depend on the version of the Android OS it is running. It can run Android 9 so it could be running that version and that's why this is happening. You can check on it by going into the settings and going into the About section at the very bottom.

Let me know if there is anything else I can help you with.

[GreenGoddess]

Also still having a syncing issue, and it's obviously on the fitbit app's end.... There are too many people having the same problem with android both in these forums and also in the google play store reviews section! Apple seems to be working ok based off the iphone users I know with fitbits, so when are the android users going to get a real fix instead of constantly being told to " restart our bluetooth, reboot the phone, reset the watch, or reinstall the dang app"?!?!

[LanuzaFitbit]

Hello @GreenGoddess.

As it has been mentioned before, this could be related to the Android 9 issue that we are experiencing at the moment. You can read more about it by clicking here. Any updates on the matter will be posted in that thread too.

Feel free to reach out with any other questions.