help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Android update

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-23-2018 01:44

‎02-23-2018 01:44

My Samsung phone just done the latest update on 23/2/18 and since then saying tracker isnt found and wont sync. Tried all restarting phone. Uninstalling app to reinstall it. Fitbit suppprt says use other device. Which isnt helpful as i dont have another device. Any advice?

Best Answer
0 Votes
1 REPLY 1

‎02-23-2018 06:42

‎02-23-2018 06:42

I updated my Iconic on my S7 yesterday and my Iconic has been saying tracker not found ever since. I've tried everything in help and other sources but nothing helps. I don't want to restart my watch because I don't want lose my info. Help

Best Answer
0 Votes