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Android version??

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‎08-08-2018 23:51

‎08-08-2018 23:51

Screenshot_20180808-221742.png

Isn't this better than Android 5.0? Why isn't my app syncing??

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‎08-09-2018 00:07

‎08-09-2018 00:07

Syncing issues occur from time to time, often without any obvious cause. Certainly your android version won't be the problem here.

 

I would try restarting your phone and then restarting your fitbit using this procedure:

 

https://help.fitbit.com/articles/en_US/Help_article/1186/

 

Give this a few tries as it doesn't always work. You might also try forgetting the fitbit in your phone's bluetooth settings. If it still won't sync after that then there are some more ideas to try in this help file: https://help.fitbit.com/articles/en_US/Help_article/1866/

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4 REPLIES 4

‎08-09-2018 00:07

‎08-09-2018 00:07

Syncing issues occur from time to time, often without any obvious cause. Certainly your android version won't be the problem here.

 

I would try restarting your phone and then restarting your fitbit using this procedure:

 

https://help.fitbit.com/articles/en_US/Help_article/1186/

 

Give this a few tries as it doesn't always work. You might also try forgetting the fitbit in your phone's bluetooth settings. If it still won't sync after that then there are some more ideas to try in this help file: https://help.fitbit.com/articles/en_US/Help_article/1866/

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‎08-09-2018 02:38 - edited ‎08-09-2018 02:38

In response to SteveH

‎08-09-2018 02:38 - edited ‎08-09-2018 02:38

I will definitely check into these options. Also it's the versa. Not sure if that makes much difference. And wondering why I'm not able to perform the app update. Still running on 2.75 without the option to update. Thank you for your response.

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‎08-09-2018 05:12

In response to Lorax777

‎08-09-2018 05:12

Hi @Lorax777 if you are not in the USA the updates may take a few days to get to the rest of us. Hang in there. 

Cheers. 

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‎08-09-2018 14:41

In response to SteveH

‎08-09-2018 14:41

I had about 25 pending updates and let my phone take care of them as I slept. When I woke.. The Fitbit update was finally there!!! (: 

I did what you suggested and let my Bluetooth forget the versa. Upon repairing all seems to be back in order. Fingers crossed and alleviated. Thank you.

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