08-12-2022 08:59
08-12-2022 08:59
Anytime I try to update my Sense smartwatch the app crashes. Anyone else?
Answered! Go to the Best Answer.
08-12-2022 09:36
08-12-2022 09:36
Hello @CrossFitLFG
I’ve found this thread here: https://community.fitbit.com/t5/Sense/App-crashes-when-trying-to-update-sense/td-p/5209964. Maybe uninstalling the app and reinstalling then logging in again will help you as well.
😉 Hopefully this helps. Please let me know
08-12-2022 09:36
08-12-2022 09:36
Hello @CrossFitLFG
I’ve found this thread here: https://community.fitbit.com/t5/Sense/App-crashes-when-trying-to-update-sense/td-p/5209964. Maybe uninstalling the app and reinstalling then logging in again will help you as well.
😉 Hopefully this helps. Please let me know
08-12-2022 20:11
08-12-2022 20:11
Yes. It keeps prompting me to update. The news says it's an important security patch. Yet the app crashes every time I try to update my fitbit sense.
08-13-2022 06:36
08-13-2022 06:36
Hello @SuzySteps
Have you tried the troubleshooting tip in the link I provided above? I’d give that a try. Hopefully that will work out for you as well.
‘’Let me know how it goes
08-13-2022 07:08
08-13-2022 07:08
update and sync was crashing on three different phones and accounts. Daughter’s Pixel 4a (5G), wife’s pixel 6 and my Pixel 6. Uninstalling the app and reinstalling it seems to fix the problem.
08-13-2022 08:57
08-13-2022 08:57
That’s fantastic news @Stormtracker! 😃 I’m happy I was able to help and the instructions above resolved the issue for you!
08-13-2022 09:23
08-13-2022 09:23
Thank you. Your tip worked. It updated after reinstalling the app. I appreciate your help. Fitbit needs to fix this issue. I did not have an hour to waste reinstalling, re-pairing, and setting up all my phone Fitbit settings again. Fitbit is only getting worse. Providing minimal customer support, relying on users to provide workarounds to issues that they should fix.
08-13-2022 13:59
08-13-2022 13:59
I’m really happy your up and running again @SuzySteps! 😃 I’m sorry about your frustration with customer support. I understand it can be difficult at times. I don’t work for Fitbit and I’m just a consumer like your yourself so I truly understand wanting your Fitbit to work as it should. I just volunteer to help where I can. I’d be gutted if my Versa 2 didn’t function correctly. But, your up and running now so I do hope you enjoy the rest of your weekend and as always Happy Stepping!