App Crashes During Sense Update

[CrossFitLFG]

Anytime I try to update my Sense smartwatch the app crashes. Anyone else? 

[SunsetRunner · Accepted solution]

Hello @CrossFitLFG 

I’ve found this thread here: https://community.fitbit.com/t5/Sense/App-crashes-when-trying-to-update-sense/td-p/5209964. Maybe uninstalling the app and reinstalling then logging in again will help you as well. 

😉 Hopefully this helps. Please let me know 

[SuzySteps]

Yes. It keeps prompting me to update. The news says it's an important security patch. Yet the app crashes every time I try to update my fitbit sense.

[SunsetRunner]

Hello @SuzySteps 

Have you tried the troubleshooting tip in the link I provided above? I’d give that a try. Hopefully that will work out for you as well. 

‘’Let me know how it goes

[Stormtracker]

update and sync was crashing on three different phones and accounts. Daughter’s Pixel 4a (5G), wife’s pixel 6 and my Pixel 6.  Uninstalling the app and reinstalling it seems to fix the problem.

[SunsetRunner]

That’s fantastic news @Stormtracker! 😃 I’m happy I was able to help and the instructions above resolved the issue for you!

[SuzySteps]

Thank you.  Your tip worked.  It updated after reinstalling the app. I appreciate your help. Fitbit needs to fix this issue. I did not have an hour to waste reinstalling, re-pairing, and setting up all my phone Fitbit settings again.  Fitbit is only getting worse.  Providing minimal customer support, relying on users to provide workarounds to issues that they should fix. 

[SunsetRunner]

I’m really happy your up and running again @SuzySteps! 😃 I’m sorry about your frustration with customer support. I understand it can be difficult at times. I don’t work for Fitbit and I’m just a consumer like your yourself so I truly understand wanting your Fitbit to work as it should. I just volunteer to help where I can. I’d be gutted if my Versa 2 didn’t function correctly. But, your up and running now so I do hope you enjoy the rest of your weekend and as always Happy Stepping!