help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

App Issues

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-12-2022 17:04

‎09-12-2022 17:04

Is the app down for maintenance? It will not let me log on and continues telling me that my password is wrong. 

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎09-12-2022 21:54

‎09-12-2022 21:54

Hi @Bethanie0825  - try restarting your phone, as there is not an issue currently.

Author | ch, passion for improvement.

View best answer in original post

Best Answer
0 Votes
2 REPLIES 2

‎09-12-2022 21:54

‎09-12-2022 21:54

Hi @Bethanie0825  - try restarting your phone, as there is not an issue currently.

Author | ch, passion for improvement.

Best Answer
0 Votes

‎09-12-2022 22:01

In response to Guy_

‎09-12-2022 22:01

So that's what I'd done originally that kicked me out of the app and unable to log into the website on my phone. I texted help and was advised that there's a known issues with IP addresses being blocked and that I would just have to wait. I restarted my phone again to see if that would give me a new IP address and that's what ultimately solved the problem 👍

 

Not super thrilled that it happened in the first place especially since they know it's an issue but have no resolution other than to just wait. 

Best Answer