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App. Update

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‎08-12-2019 16:00

‎08-12-2019 16:00

I'm using a Samsung J7 Perx  phone and can't get my charge2 to connect to the bluetooth when I called customer service they said my phone is not compatible with my charge2,now it's telling me there is an app upgrade but I can't upgrade cause my fitbit and phone are still not compatible what do I do?

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‎08-13-2019 09:27

‎08-13-2019 09:27

Sorry @Stacey72614 I'm not sure what your asking? May I ask what the issue is? 

Problems with syncing? Do not remove the tracker from your account!!! 

Problems with notifications or connected GPS? 

How are you trying to connect the Charge 2 to your phone? In the last 6 years I've never tried to connect a Fitbit device to the phones Bluetooth. This is a task for the Fitbit app, not the user. 

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‎12-15-2019 01:26

In response to Rich_Laue

‎12-15-2019 01:26

In my app it says firmware update,tried hundreds of times and it won't update, in order for me to sync it says turn location and bluetooth on, I  hate to my bluetooth on all the time.how else can I connect my Charge2 to my Samsung Galaxy J3 Perx?

 

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‎12-15-2019 07:45 - edited ‎12-15-2019 07:49

In response to Stacey72614

‎12-15-2019 07:45 - edited ‎12-15-2019 07:49

You do not have to leave the Bluetooth on all the time, but if you want the phone to communicate with the tracker. Since the tracker communicates through Bluetooth, you will need to turn the phones Bluetooth on. Your response makes me think of the door to a business. A business wants customers but doesn't want to leave the door open. How does the business get customers when the front door is closed? The door gets open, customer walks in, door closes. 

As for location, sorry but this is not a decision made by Fitbit, but with changes made by Android to protect you phone from being compromised when an app requests a BT mac 

 

Turn on Bluetooth and location, take the less than 10 minutes to update the tracker, then turn of the services you do not want on. 

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