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No background sync between Charge 3 and Huawei Y7

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‎05-14-2019 14:09 - last edited on ‎05-15-2019 12:06 by Fitbit Moderator

‎05-14-2019 14:09 - last edited on ‎05-15-2019 12:06 by Fitbit Moderator

I wonder if someone could help. I'm currently using my fitbit charge 3 with the Huawei y7. It's paired and connected but I have to go into the app to keep syncing the watch and phone. Messages and calls aren't coming through to the watch. Steps aren't going to my app until I have manually synced the devices. 

 

 

Moderator edit: updated subject for clarity

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‎05-15-2019 12:15

‎05-15-2019 12:15

@LAkeegan Welcome to the Fitbit Community! I hope you're doing well!

 

Let me help you syncing your Charge 3 with your phone. Check that there isn't any battery saver option enabled that may turn off the Fitbit app. If this is the case then the app won't be able to sync in the background or when the screen is off. You can also check these instructions.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎12-15-2019 07:57

‎12-15-2019 07:57

I only see the  fitbit icon and the website yo setup... What do i do now 

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