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Syncing difficulties with Charge 3 and Samsung Galaxy S9

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‎12-13-2019 10:44 - last edited on ‎12-15-2019 10:53 by Fitbit Moderator

‎12-13-2019 10:44 - last edited on ‎12-15-2019 10:53 by Fitbit Moderator

Hi I have done everything to try and get my charge 3 to sync with my phone.  I have uninstalled app reinstalled, updated my phone and still nothing.  Some times it gets to the sync when i need to enter the 4 digit code and then once connected cant fi d device to sync again.  Any ideas anyone?

 

Thanks

 

Moderator edit: Subject for clarity 

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‎12-15-2019 10:52

‎12-15-2019 10:52

Hi @Lisagoody, welcome to the Community Forums! Sorry for the delay in responding.

 

First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you but I'm here to help you with this. That said, if you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed. Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Keep me posted, I'll be around if you need anything else.

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