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App appears to not be working?

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‎01-18-2019 17:58

‎01-18-2019 17:58

New to fitbit. I was given a flex. Has worked amazing until this evening. Battery ect is fine but the app seems to not be registering anything i am doing for over the past 10 minutes. What can i do? I tried logging out and then relogging in and that didnt help.

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‎01-20-2019 08:45

‎01-20-2019 08:45

Welcome to the Forums @Cheetahakm.

 

Let me help you figure out what is going on.

 

Keep in mind that for the information to show in the app you need to make sure your Fitbit has synced. You can manually force it to sync by following the steps listed in this help article. That should do the trick and get everything to display properly in your account. 

 

Let me know if you have any further questions.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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