App asks for new password

[Rice49er]

Every day, sometimes more than once, I have to log back in on my app

[LanuzaFitbit]

Welcome to the Forums @Rice49er.

Thanks for bringing this up. I'd like to take a closer look at the situation.

Whenever this happens, do you get an error message? If so, what does the error message say?

In the meantime please verify that you are using the latest version of the Fitbit app. You can click here to read more about it. 

Let me know if you have any further questions.

[Rice49er]

Still getting password invalid on a daily basis. Have to reset each time.

[Rice49er]

Still having the same issues .

[LanuzaFitbit]

Hello @Rice49er.

Thanks for bringing this up and letting me know that you still have the same issue.

In this case I'd like to ask to manually change your password after you have accessed your account. That should help so that it doesn't tell you that you are using an invalid password. 

Let me know if you have any further questions.

[StumpyJoe]

It could be me, but I noticed the same problem and have tried to log in via Android APP version 2.91 and it's telling me that my username or password are wrong.

Uninstalled/ reinstalled and am getting the same issue.

I was able to lo into the online version without a problem.

Brian

[LanuzaFitbit]

Hello @StumpyJoe.

Thanks for bringing this up, sharing your experience and letting us know what you have already tried.

I'd like to ask you if the situation has continued since then or if you have been able to log correctly into your account. 

I look forward to your reply.