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App asks me to restart it in order to reset notifications

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‎05-09-2018 10:36 - last edited on ‎05-10-2018 07:16 by Fitbit Moderator

‎05-09-2018 10:36 - last edited on ‎05-10-2018 07:16 by Fitbit Moderator

Have checked the update have got the latest one also there is no update to click on  I have restarted my fit bit  still. Showing the message about having to restart my phone which I have done  But still no good very fed up fit bit 

 

 

Moderator edit: updated subject for clarity

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‎05-10-2018 07:24

‎05-10-2018 07:24

Welcome to the Fitbit Community @Wombat45, hope you're doing great! By any chance, are you getting a message that says something like "Notification service not running. A phone restart is required to re-enable notifications on your tracker"? If so, thanks for reporting this inconvenience. Our team is aware of the issue and they're working on a resolution in a future app update. To get more details about this, check this post. 

 

If this is not the message you're getting, would you be so kind to send me screen shots of the error message so I can address this properly? Thanks! Smiley Very Happy

 

PS: I've moved your post to the Android App board as there are more chances to get app related replies here.

 

I'll be around if you need further assistance!

Maria | Community Moderator, Fitbit


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