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App becomes unresponsive during exercise

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‎08-02-2021 03:38

‎08-02-2021 03:38

When I go into app to Pause then Finish exercise the pause button does not work. I have to reboot my phone for the app to start working again. This is happening more and more frequently. I have uninstalled/reinstalled the app. The app is fully updated. In the last 5 days it has frozen 3 times. Is there an issue with the software? Is there a workaround other than rebooting the phone each time? Would appreciate any help

 

Thanks

 

John

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‎08-02-2021 19:53

‎08-02-2021 19:53

Welcome to the Fitbit Community, @JohnnyKM.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I was able to see that you have already contacted our Support team regarding this. If you still need help, please feel free to contact our team back as they already have all the details and special tools to continue assisting you. Additionally, I recommend trying the following:

 

  1. Force stop the Fitbit app: open your phone's Settings > Applications > find the Fitbit app > Storage > Clear cache > go back and tap Force stop. 
  2. Reboot your phone. 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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