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App can't find tracker and won't sync

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‎08-23-2017 09:39

‎08-23-2017 09:39

Since changing to Android phone keeps saying can't find tracker and then won't sync...tried resetting and didn't work

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‎08-27-2017 14:00

‎08-27-2017 14:00

Thanks for joining the Forums @HCG723.

 

Let me help you get your Fitbit to sync with your Android device. If you were using a mobile device before, it is possible that the Bluetooth connection with that previous device is impeding your tracker to sync with a new device. I'd recommend going into the Bluetooth settings of the previous device and removing your Fitbit from the paired devices list in there and  then trying to sync once more.

 

In the meantime I'd like to ask you what is the Android device that you are using, and what Android version is it running. 

 

Look forward to your reply. Feel free to let me know if you have any questions. 

Lanuza | Community Moderator

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