help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

New Charge2

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-25-2017 16:18

‎08-25-2017 16:18

I just setup a new charge2 on my Droid Turbo. I did not encounter any problems. The battery is fully charged.

The Blue Tooth paired with no problem. It is syncing. I can not figure out how to get

the Charge2 screen to say something other than www.fitbit.com/setup.... I tried restarting, but it still says the same thing.

Please help...

Thanks

Best Answer
0 Votes
2 REPLIES 2

‎08-26-2017 01:14

‎08-26-2017 01:14

I would try adding it again as a new device. Hopefully it'll pay more attention the second time around.

Best Answer
0 Votes

‎08-27-2017 14:02

In response to SteveH

‎08-27-2017 14:02

At somepoint the app should tell you to update the tracker firmware.

Best Answer
0 Votes