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App can't find tracker.

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‎02-14-2018 08:40

‎02-14-2018 08:40

My android fitbit app can't find the fully charged tracker. I've tried repairing it to no avail. 

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‎02-14-2018 09:10

‎02-14-2018 09:10

I am having the same issue with the app on my Galaxy S8. At first I thought it was due to the known issue with Ionic and after messing with it for an hour, I packaged it to return to Target and got out my trusty Alta HR (which has never had issues and I use while the Ionic charges) and to my surprise, I got the same response.

 

Finally, after uninstalling and reinstalling the app (and getting no success), I reset my phone and it started syncing with the Alta HR and Aria again. Not sure if it would with the Ionic because after so many issues with it not powering on after draining completely, wifi connectivity issues, I took this as a sign to take it back before the 30 day window was up.

 

So hopefully restarting your phone will work (I know... total common sense for most, but us fitbit users assume it's the device or app!)

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