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App crash on Google Pixel 3XL

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‎07-07-2020 20:32 - last edited on ‎07-10-2020 18:11 by Fitbit Moderator

‎07-07-2020 20:32 - last edited on ‎07-10-2020 18:11 by Fitbit Moderator

The app kept crashing on my pixel 3xl since the update today. So I uninstalled and reinstalled and now it hangs just trying to log in. My versa hasn't been able to sync for the last 11 hours.

 

Moderator Edit: Clarified subject

S-N-D
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1 REPLY 1

‎07-10-2020 18:10

‎07-10-2020 18:10

Hi @rookstaci, it's nice to see you again participating here in the Community Forums!

 

Thanks for your post and the details that were shared. There's a new Fitbit app version available in the Google PlayStore app, thereof, please try the following steps:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Let me know if further assistance is needed and if you have any additional questions. I’ll be waiting for your reply.

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