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App crash when tapping on Sleep Score tile

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‎03-13-2020 03:26 - last edited on ‎03-15-2020 18:04 by Fitbit Moderator

‎03-13-2020 03:26 - last edited on ‎03-15-2020 18:04 by Fitbit Moderator

Hi

When i tap to check the sleep score and details, the app crashes. I am using Versa 2 updated to latest firmware, Fitbit App 3.16 and Essential Phone. I can click steps and other features and they work all fine. The issue started occurring few days back. Let me know if you need any other info.

 

Can anyone let me know if there is a solution to it.

Thanks

 

Moderator edit: Subject for clarity 

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2 REPLIES 2

‎03-15-2020 17:18

‎03-15-2020 17:18

Through phone setting  stop the Fitbit app. 

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‎03-15-2020 17:53 - edited ‎03-15-2020 17:54

‎03-15-2020 17:53 - edited ‎03-15-2020 17:54

Hi @arjunvarma, welcome to the Community Forums! Sorry for the delay in responding.

 

Thanks for bringing this to my attention and the details that were shared with me. To better assist you with this, can you please let me know when was the first time you experienced this issue and how many times since then? Let me share with you that the Essential Phone is not listed as a compatible mobile device with our products and services, therefore, you can experience some connection difficulties with the Fitbit app and such mobile device. Even though your phone is not compatible, please try the following steps:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

@Rich_Laue Your support is appreciated!

 

Keep me posted and let me know if you have any additional questions. 

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