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App monthly food bar chart calculations wrong

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‎03-12-2020 19:33

‎03-12-2020 19:33

I enter everything I eat into the Fitbit app.  I've noticed when I look at the bar chart that shows monthly calories eaten vs steps, the calculation is wrong.  When you click on a bar (which represents a week), it shows a single day's c calories.  It should show the total calories for that week.

 

Also, and this is a suggestion, it would be helpful if besides showing on the x-axis label a letter for the day of the week (ie M, T, W T, F S, S), you would show the date at least on the 1st & 15th of each month (eg "3/1" and "3/15").

 

Thanks.

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‎03-15-2020 18:30

‎03-15-2020 18:30

Hi @YACU, welcome to the Community Forums! My apologies for the delay in responding your post.

 

Thanks for bringing this to my attention and the details that were shared in your post. To better assist you with this situation, can you please let me know which Android mobile device are you using? When was the first time you experienced this issue and how many times since then? If you haven't already done so, I suggest you to try the following steps and let me know if the issue persists:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

If you continue experiencing this issue, please send me a screenshot to further investigate. 

 

Keep me posted and let me know if you have any additional questions.

Best Answer