03-24-2021 12:05
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03-24-2021 12:05
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Hi Everyone -
We are aware of system update released for Android devices that may have caused your fitbit app to crash. A fix has been issued. Please check the response here.
Thanks for your reports on this issue.
Actively managing your weight? Find accountability buddies on the Manage Weight board
03-23-2021 04:21
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03-23-2021 04:21
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Thanks. I did the same. Now the app is working

03-23-2021 04:29
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03-23-2021 04:29
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This is happening to me but i can't access the link you've posted, can you add the full address please?

03-23-2021 06:20
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03-23-2021 06:20
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Hi, it's good to see you around in the Community forums for the first time, @mtnpastor.
Thank you for the information that you've provided regarding the inconvenience you've been experiencing with your Charge 4.
Could you please provide a few extra details? Please let me know what is the app in your Charge 4 that is no longer working or that keeps stopping, or let me know if this is happening with all the apps in your device of if you're referring to the Fitbit app in your phone.
Keep me posted.

03-23-2021 07:25
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03-23-2021 07:25
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was causing the issue.
I uninstalled the update and all is working well!
Thanks

03-23-2021 07:46
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03-23-2021 07:46
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Did the latest upgrade yesterday and today the app on the phone keep stop running. Message appears every few minutes. Can't even take a look at the version nr , it shuts off to quick
03-23-2021 09:38
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03-23-2021 09:38
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Hi,
my Fitbit app doesn't work anymore, since I installed update today. It stops right after opening it.
I can't sync or use it at all. Please help me address this issue, thanks. My phone is Samsung Galaxy S10.

03-23-2021 11:51
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03-23-2021 11:51
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Mine has been doing the same all day I've restarted my phone multiple times with no joy I can't see anything on the Internet to tell me why

03-23-2021 11:55
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03-23-2021 11:55
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I completed this update and the mobile app is not working correctly. It keeps crashing. Any connected apps like MyFitnessPal also keep crashing, and when it does work, it's not sharing data like step count, etc.
03-23-2021 13:11
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03-23-2021 13:11
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That is a generic android problem. Read this and update the webview app:
https://9to5google.com/2021/03/22/android-apps-crashing-webview/

03-23-2021 15:28
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03-23-2021 15:28
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How did you do that? I'm having the same issue.

03-23-2021 15:35
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03-23-2021 15:35
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I'm having this issue. The app on my android phone allows me open it, starts going through the motions of syncing, but then shuts without giving an error message or anything. The last time is synced, although it never said "successful" was around noon. It won't share data with my connected apps either.

03-23-2021
18:44
- last edited on
10-15-2023
03:33
by
MarreFitbit
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03-23-2021
18:44
- last edited on
10-15-2023
03:33
by
MarreFitbit
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Hi everyone. It's great to see you here in the Community Forums.
Thanks for your reports and for the steps tried prior to posting. It seems this issue was caused by a system update released for Android devices and a fix has been issued. I'd suggest to check Google's official response here and follow their workout around. If by any chance you have more questions about this situation, please get in touch with them.
By the way, I've moved your posts to this new thread so we can keep the forums organized.

03-23-2021 18:46
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03-23-2021 18:46
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03-23-2021 19:21
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03-23-2021 19:21
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reverse the webview update.
https://www.google.com/amp/s/www.theverge.com/platform/amp/2021/3/22/22345696/google-android-apps-cr...

03-23-2021 19:35
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03-23-2021 19:35
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Not sure if I got an update but I had the same problem yesterday. Email , fitbit, and various other apps kept crashing I ended up doing a backup the resetting phone to factory defaults and then restoring. But now I'm not getting fit bit messages on my watch but only on my phone 😒

03-23-2021 20:47
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03-23-2021 20:47
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On my Android Motorola e the app goes off on me. I don't have to be on it and it still goes off. I don't know what to do about it. I don't like it going off when I am on it too.

03-24-2021 05:25
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03-24-2021 05:25
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Same here... updated google web view... everything works again
03-24-2021 05:39
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03-24-2021 05:39
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I have uninstalled the fitbit app on the phone en did a new install via PLay store (android) and now everything works fine

03-24-2021 07:08
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03-24-2021 07:08
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I am having the same problem ended up un installing the Fitbit app

03-24-2021 12:43
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03-24-2021 12:43
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My fitbit charge 3 it won't show the sleep data or score either. When I want to see it I have to go in the app for it. But the app don't stay on that long. It goes off even when iam not on it.

