App crashes after Android system update

[KateFitbit]

Hi Everyone -

We are aware of system update released for Android devices that may have caused your fitbit app to crash. A fix has been issued. Please check the response here. 

Thanks for your reports on this issue. 

[AliPrague]

Thanks. I did the same. Now the app is working

[LauraWales]

This is happening to me but i can't access the link you've posted, can you add the full address please?

[DavideFitbit]

Hi, it's good to see you around in the Community forums for the first time, @mtnpastor. 

Thank you for the information that you've provided regarding the inconvenience you've been experiencing with your Charge 4. 

Could you please provide a few extra details? Please let me know what is the app in your Charge 4 that is no longer working or that keeps stopping, or let me know if this is happening with all the apps in your device of if you're referring to the Fitbit app in your phone. 

Keep me posted. 

[mtnpastor]

Got it working! Turns out it was an update to the Android WebView app that
was causing the issue.

I uninstalled the update and all is working well!

Thanks

[Luc57]

Did the latest upgrade yesterday and today the app on the phone keep stop running. Message appears every few minutes. Can't even take a look at the version nr , it shuts off to quick

[Sanchica]

Hi,

my Fitbit app doesn't work anymore, since I installed update today. It stops right after opening it. 

I can't sync or use it at all. Please help me address this issue, thanks. My phone is Samsung Galaxy S10.

[RachaelRoseL]

Mine has been doing the same all day I've restarted my phone multiple times with no joy I can't see anything on the Internet to tell me why

[Sissy0829]

I completed this update and the mobile app is not working correctly. It keeps crashing. Any connected apps like MyFitnessPal also keep crashing, and when it does work, it's not sharing data like step count, etc. 

[Maasbommel]

@Sissy0829 

That is a generic android problem. Read this and update the webview app:

https://9to5google.com/2021/03/22/android-apps-crashing-webview/

[Sissy0829]

How did you do that? I'm having the same issue.

[Sissy0829]

I'm having this issue. The app on my android phone allows me open it, starts going through the motions of syncing, but then shuts without giving an error message or anything. The last time is synced, although it never said "successful" was around noon. It won't share data with my connected apps either. 

[LizzyFitbit]

Hi everyone. It's great to see you here in the Community Forums.

Thanks for your reports and for the steps tried prior to posting. It seems this issue was caused by a system update released for Android devices and a fix has been issued. I'd suggest to check Google's official response here and follow their workout around. If by any chance you have more questions about this situation, please get in touch with them.

By the way, I've moved your posts to this new thread so we can keep the forums organized.

[mtnpastor]

I followed this advice!
https://www.google.com/amp/s/www.theverge.com/platform/amp/2021/3/22/22345696/google-android-apps-cr...

[mtnpastor]

Follow the instructions in the link below. Basically you need to go in and
reverse the webview update.
https://www.google.com/amp/s/www.theverge.com/platform/amp/2021/3/22/22345696/google-android-apps-cr...

[Donatam]

Not sure if I got an update but I had the same problem yesterday.  Email , fitbit, and various other apps kept crashing I ended up doing a backup the resetting phone to factory defaults and then restoring.  But now I'm not getting fit bit messages on my watch  but only on my phone 😒

[Kikila]

On my Android Motorola e the app goes off on me. I don't have to be on it and it still goes off. I don't know what to do about it. I don't like it going off when I am on it too. 

[Maryse80]

Same here... updated google web view... everything works again

[Luc57]

I have uninstalled the fitbit app on the phone en did a new install via PLay store (android) and now everything works fine

[MDWilson1970]

I am having the same problem ended up un installing the Fitbit app

[Kikila]

My fitbit charge 3 it won't show the sleep data or score either. When I want to see it I have to go in the app for it. But the app don't stay on that long. It goes off even when iam not on it.