App crashes when sharing photo to community pages

[beckiemobley]

App freezes & closes when trying to add a photo to any community board. Anyone else having this issue or know how to fix? I have uninstalled the app & reinstalled & restarted my mobile device. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @beckiemobley.

I appreciate your participation in the Forums and sharing that the app crashes when you try to add a photo to any community board. Thanks for trying to resolve this and I am here to help. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution. I recommend to continue working with them since they have already all the details and special tools to continue assisting you.

Let me know if you have any questions.

[beckiemobley]

Thank you. Problem not sorted, working with your great team to get it fixed. Fingers crossed soon. 

[LiliyaFitbit]

HI @beckiemobley, thank you for your reply. 

I am glad to hear that you're working with our Support team. I hope the issue is resolved soon and you can continue enjoying the Fitbit experience. Thank you for your time and feedback.  

In case you have some spare time, I would like to invite you to visit our Discussions board where you can share your experiences, make new friends and create new topics.

Keep on visiting the forums!