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App damaging phones/tablets?

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‎02-01-2020 09:07

‎02-01-2020 09:07

After my Versa Lite recently started playing up (unresponsive/battery drain etc.) my Kindle Fire has now just shut down and it looks as though I will have to do a factory reset.  This tablet is brand new, yet 2 hours after I downloaded Fitbit app, it became unresponsive with a frozen screen.

 

Now a similar thing has happened to my friend's iPhone 11

 

Is this a coincidence, bad luck or has anyone else experienced this?

 

Thanks

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‎02-01-2020 12:24 - edited ‎02-01-2020 12:25

‎02-01-2020 12:24 - edited ‎02-01-2020 12:25

Remove the app and see what happens. 

Worse case the app can only affect software. 

I'll move your app question out of the Hardware Support for you @Lisa1717 

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‎02-03-2020 01:09

In response to Rich_Laue

‎02-03-2020 01:09

Thanks for the reply but it doesn't really go towards answering the question!

 

If there is a problem with the app, then it needs to be addressed

 

Has anyone else experienced this problem?

 

Many thanks in advance for your feedback

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