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Unable to setup Charge 3

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‎01-31-2020 19:53 - last edited on ‎02-02-2020 19:11 by Fitbit Moderator

‎01-31-2020 19:53 - last edited on ‎02-02-2020 19:11 by Fitbit Moderator

My Charge 3 was connected until yesterday to my S10+ . I have restarted all devices many times and uninstalled and reinstalled Fitbit app and deleted Charge 3 from app. Now I can't get the Charge 3 to reinstall.  Bluetooth is recognising it, during installation it says we found your tracker but then cant go further, says its not working. Is this software related?

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‎02-02-2020 19:11

‎02-02-2020 19:11

Hi @AdelaideSteph, welcome to the Community Forums.

 

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes. 

 

I'll be around if you need anything else, please keep me posted.

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