App is flashing and showing the wrong step count

[spooki404]

Since I updated to the new dashboard this has been happening. After it syncs it just tweaks out and shows a WILDLY incorrect step count, sometimes as crazy as 400,000 steps! 😲

The widget shows a step count that matches what my Charge 3 says. The Windows app and the website dashboard are also correct.

I also don't get notifications timely, my Fitbit will buzz like 5-10 minutes after the message or call.

I have tried restarting the Charge 3, deleting the app and reinstalling it (which worked for 1 day), restarting bluetooth, unpairing and re-pairing my Charge 3. I have a Samsung Galaxy S8 with Android 9. I have had sync issues since I got the Charge 3 which was right after it was released.

It just does this forever:

Widget is correct:

[USAF-Larry]

@spooki404, have you updated to the Android app version 3.6?  This issue was corrected in this version for me.

[spooki404]

The app is up to date. If I close it and reopen it multiple times in a row it will stop flashing but still shows a crazy step count. The other stats appear correct.

[Xkhublax]

I have the same problem. Was this ever fixed? This is ridiculous.

[spooki404]

No. I still have this problem, even after multiple app updates.

[tom.mcmahon1116]

I have the same problem. Is the manufacturer making any attempt to resolve this significant quality flaw?

[Athena79]

Since the last update my step count has been very inaccurate too, but usually way too low. It’s often off by 3-5k steps.