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App is not working

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‎10-27-2023 23:49 - last edited on ‎10-28-2023 11:27 by Fitbit Moderator

‎10-27-2023 23:49 - last edited on ‎10-28-2023 11:27 by Fitbit Moderator

My app isn’t working 

 

Moderator edit: clarified subject.

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2 REPLIES 2

‎10-28-2023 11:06

‎10-28-2023 11:06

Hi, @Jandesan16 , welcome to the community, if we are going to help you we will need more information. What make & model cell phone are you using and which OS does it have? Fitbit Supported Devices explains the issues. Did the app work in the past? did you successfully pair your Inspire 3 with the app? This video demonstrates the process.

There's an active community here ready & able to assist you but we need something to work on.

Cheers

Gr4ndp4 | UK
AWAKE! for morning in the bowl of light has cast the stone that set the stars to flight.

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‎10-28-2023 11:23 - edited ‎10-28-2023 11:25

In response to Gr4ndp4

‎10-28-2023 11:23 - edited ‎10-28-2023 11:25

Welcome to the forums @Jandesan16.

Thanks for commenting here about your app. I'm sorry to know the difficulty.

In addition to the tips suggested by @Gr4ndp4, if you are having issues to sync with your app, please make sure to follow the steps listed here: Why won't my Fitbit device sync?. If that doesn't work, please set up your device as a new one.

Try to update the Fitbit app if there is an update pending.

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