help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

App isn't supported by mobile

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-28-2022 08:34

‎04-28-2022 08:34

I've got the Fitbit Charge 4.
I wanted to install the app on my mobile (Android, Xiaomi Redmi 4X).
But google-Playstore says, that my mobile is not supported anymore.
I don't want to buy a new mobile.
What can I do? Aren't there some versions of the app, which will work with an old mobile?
Thanks.

Best Answer
1 BEST ANSWER

Accepted Solutions

‎04-28-2022 10:02 - edited ‎04-28-2022 10:02

‎04-28-2022 10:02 - edited ‎04-28-2022 10:02

I cant write the file ending name, it is not allowed, but you can at your own risk download the (dot) Apple Pineaplle Kiwi file for previous android versions. Google is the place to seqarch for it, but check and check again what other users says about the site you download from

Fitbit user since September 2019
Sense2 Sense, Charge3, Android, Windows

View best answer in original post

Best Answer
2 REPLIES 2

‎04-28-2022 10:02 - edited ‎04-28-2022 10:02

‎04-28-2022 10:02 - edited ‎04-28-2022 10:02

I cant write the file ending name, it is not allowed, but you can at your own risk download the (dot) Apple Pineaplle Kiwi file for previous android versions. Google is the place to seqarch for it, but check and check again what other users says about the site you download from

Fitbit user since September 2019
Sense2 Sense, Charge3, Android, Windows
Best Answer

‎04-28-2022 13:14

In response to LokeAa

‎04-28-2022 13:14

You will also have to enable sideloading apps on your device:
https://www.howtogeek.com/313433/how-to-sideload-apps-on-android/

CharlesKn | Mid-Atlantic, USA
60+, strength and cardio
Charge 5, Android, Windows

Best Answer
0 Votes