App issues

[Jcagno]

I'm having issues across the board.  Notification issues, gps issues, heart rate issues.  Seems to have happened in the last few days.  Tech support walked me through trying to correct everything, but doesn't seem to have been fixed.  Is fitbit having issues with the app.  I am using a galaxy S9.

[RicardoFitbit]

Hello @Jcagno, it's nice to see you again participating here in the Community Forums! 

I appreciate the details that were shared in your post, sorry for the difficulties experienced with your Fitbit device. Just as stated in your post, our Customer Support team informed me that they already provided you with assistance regarding the difficulties you're currently experiencing with your device, therefore, my best advice for you will be to get in touch with them again if you have any additional questions about the information that was provided by them and if you require further assistance. 

I'll be here if you need anything else. 

[Jcagno]

Customer support isn't supporting the product.  They keep asking me to do the same thing over and over while getting the same result.  Why hasn't fitbit acknowledged major issue with android platform?  Connected GPS is no where near accurate since update.  Sometimes over a mile off during a 5 mile run.  At least they can do is acknowledge that there is an issue and that they are working to fix it.

[RicardoFitbit]

Thanks for your reply and update @Jcagno, sorry for the delay in responding.

Thank you for taking the time to share your thoughts and personal experience with me in your post, I totally understand how frustrating this matter can be for you. Please note that I'm unable to check the information that our Support team provided to you, I was informed that they already gave you information about this, therefore, my best advice is to keep in touch with them if you require further assistance.

Keep in mind that we are always striving to improve the Fitbit experience with our products and services, the input that was shared is really appreciated.

Don't hesitate to contact me back if you need anything else. 

[Jcagno]

Downloaded the 3.7 update yesterday. Connected GPS with the Charge 3 and
my samsung galaxy 9 is now showing about a half mile more than what it
should be. I dont understand how a device whose primary function is to
track exercise can be this far off. I am quickly loosing my patience for
Fitbit, and the lack of support it is giving.

[kh86]

There is an on going problem for android users, my tracker hasn't synced since 19th September, almost 2 months now. Fitbit have admitted the following in several emails to myself over the last 2 months.

"With regard to the Fitbit app issue, our engineering team made sure that they have prioritized this issue. We don't want to delay our members when it comes to reaching their fitness goals.

We do know that what you want is a specific time frame as to when we would be able to find a resolution, given that it is a software issue, we are still not able to provide you a definite time. At the same time, in order for them to be able to debug the situation, their research and data must align with one another"

Take from this what you want, but its already been 2 months for me without a tracker, multiple calls/emails to Fitbit and today as compensation I was offered a watch strap. I had to laugh, as compensation for a tracker that hasn't been working for 2 months, I was offered a spare strap!

I can see from all the reviews on the play store there are hundreds of people experiencing the same problem. But nothing from Fitbit publically saying there is a problem.

Awful treatment from this company and dealing with this problem would definitely not recommend.