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App keeping phone awake

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‎08-31-2016 01:26

‎08-31-2016 01:26

The andriod app is keeping my phone 'awake' and draining the battery in a few hours.  

The phone is a Oneplusone, which I don't think is officially supported, but it was working fine until a few days ago (although tempermental about syncing, but I've learnt to live with that)

 

I've switched off all day sync.

 

Is there anything else I can do? 

Is this a known issue? 

 

My only current option is to delete the app, which would be a shame - I've been a member since 2012!

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‎08-31-2016 08:39

‎08-31-2016 08:39

Welcome to the forums @Marysuzanne

 

Have you tried turning off bluetooth unless you're wanting to sync?

 

 

Stepping in the U.S.A. since September 2013. Android 14

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‎09-06-2016 04:26

In response to Odyssey13

‎09-06-2016 04:26

It's nice to see you around the Community @Marysuzanne Smiley Very Happy, welcome aboard! Have you tried what @Odyssey13 advised? Did it work?

 

I'd also recommend doing the following:

 

  • Make sure that your Fitbit app is up-to-date
  • Log out of your Fitbit App
  • Force quit the App
  • Turn off the Bluetooth
  • Shut off your phone and turn it on after 1-2 minutes
  • Turn on the Bluetooth
  • Log back into your Fitbit App

 

Keep us posted! 

Maria | Community Moderator, Fitbit


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