App keeps losing my prior days data

[Werthk68]

Just got my Fitbit Versa this week. I have worn in every day since I bought it. For yesterday, it says I didn't complete any steps or anything. For the prior day it says I only completely 444 steps even though I had met my goal for that day. For today, it says I have 0/9 hours of 250+ steps, but I have also met that goal many times today. Don't know where to go to try to solve this issue. Also, it only gives me one days worth of sleep data. Every time I go in and view it, it just keeps adding more of the one day instead of showing me the other nights. Help me please!

[LanuzaFitbit]

Hello @Werthk68.

Thanks for bringing this up and sharing those details. I'd like to take a closer look at what is going on. 

Could you share some screenshots showing what you mean? That way I can find the best way to move forward with the whole situation.

Look forward to your reply. 

[Werthk68]

Suddenly this morning, I have all the data back including some days sleeping logs. If it happens again, I will post screenshots.

Thank you for the support!

[LanuzaFitbit]

Hello @Werthk68.

Glad to read that it seems to be working correctly.

Please do share screenshots if it happens again so that we can  help you understand what is going on or why.

Let me know if there is anything else that I can help you with.

[RickWH]

Same issue on Charge 3.  Lost a month of data.

Worthless products, imo.

[LanuzaFitbit]

Hello @RickWH.

Thanks for sharing that it is also happening with your Charge 3

Could you share some screenshots of what you are seeing? That'd definitely help in finding the best way to go about this.

In the meantime please try to log out of your account and then back in. That should force all data to be downloaded from the servers once again.

Look forward to your reply. 

Look forward to your reply.

[RickWH]

It's fixed now, so screenshots are useless, but it was showing all zeros
for all of my prior usage of it, over about 2 years, like I was new to
fitbit.

[LanuzaFitbit]

Hello @RickWH.

Thanks for sharing that the situation is now working correctly. 

If it does happen once again, please do share some screenshots of what you see. Hopefully it will not happen again.

Be sure to visit our Discussion boards if you have the time, maybe you could find a topic that piques your interest.

Let me know if you have any further questions.