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App logged me out and forgot all data

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‎11-22-2019 13:51 - last edited on ‎11-24-2019 10:10 by Fitbit Moderator

‎11-22-2019 13:51 - last edited on ‎11-24-2019 10:10 by Fitbit Moderator

After the last update Yesterday, the app has logged me out, but also forgott all my data and that I've ever used the app. I have logged in, but I have to reconnect the fitbit and all data is lost. *Sending out a signal that the last update isnt functioning, hoping someone will fix the issues*

Oh, and Im using an android phone.

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎11-24-2019 10:18 - edited ‎11-24-2019 10:18

‎11-24-2019 10:18 - edited ‎11-24-2019 10:18

Hi @SunsetRunner. Welcome to the Community. I'm sorry for the delayed response.

 

Thanks for letting me know about your account's data after updating the Fitbit app. I understand how you're feeling about not seeing your previous data and let's work on this together. Before anything else, I'm wondering if you're totally sure you're not using two different accounts when trying to log into your account? This happened to me once, I thought I was logging in with the right account but I wasn't, I put a similar one since the only difference was a letter in between. So, I'm assuming this would be the case and everything will work since your Fitbit device is setup in your new account but your previous data will not be displayed there.

 

Would you mind verifying this? To do that, please follow these steps:

  1. Go to the Fitbit app in your Android and tap on your profile's icon.
  2. In the Privacy and Security section, tap Security and Login.
  3. Under "Change Email" you'll see the email that is currently linked to your Fitbit account.

 

Trying to verify if this is the original email you used to use with your app. If it doesn't, try logging out and logging back in by using the correct email. Additionally, make sure that your Fitbit app is updated to the latest version.

 

I'll look forward to your response.

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0 Votes

‎11-25-2019 05:02

In response to LizzyFitbit

‎11-25-2019 05:02

Solved it! Feeling so stupid right now! Haha!
Best Answer

‎11-26-2019 13:31

In response to SunsetRunner

‎11-26-2019 13:31

Hi @SunsetRunner. Hope you're doing well.

 

That's fantastic news! I'm glad that everything is now solved and thanks for your efforts. In case you have some spare time, I’d like to invite you to visit our Discussion Board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

 

By the way, if my post was helpful to your inquiry, choose it as "the Best Answer" to help other friends that might be having similar issues.

 

Catch you later. 😊

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