help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 2 won't connect to my Pixel 3 XL

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-25-2019 09:03 - last edited on ‎11-26-2019 13:22 by Fitbit Moderator

‎11-25-2019 09:03 - last edited on ‎11-26-2019 13:22 by Fitbit Moderator

Hi, 

 

I've been having this issue since I got my new phone. My charge 2 does not connect to my phone properly. 

It is difficult to get it to connect to sync in the mornings, it takes quite a few goes. It will not connect at all to track exercise, and only half the data comes back, today steps and calorie counting has not been picked up. I just cycled 10 miles and it reckons I've burned 53 calories. It's also showing 12 active minutes on the homepage but 50 minutes when I tap into the activity. There is absolutely no GPS even when the app is open and I have bluetooth/internet on.

 

I have already taken the following steps: 

- Reinstalling the app

- Forgetting the device and reconnecting it 

- Trying to reconnect the device once I start to track activity 

 

I've seen that some people say my device isn't supported (but Fitbit say it is). I've no idea why it won't connect properly to my phone. 

 

Any ideas? 

 

Cheers!

 

Moderator edit: updated subject for clarity

Best Answer
0 Votes
1 REPLY 1

‎11-26-2019 15:25

‎11-26-2019 15:25

Hi @LaurenLondon. I'm glad to see you here in the Forums.

 

Thanks for sharing detailed information about your Charge 2 and the Fitbit app. You've done a good job with the troubleshooting steps! I've confirmed that your Pixel 3 XL appears in our compatible devices list, so let's work together on the syncing and GPS issues. First of all, please make sure of the following:

 

  • The Fitbit app is allowed to run on the background.
  • GPS can continue tracking while your phone is locked.
  • The location services are enabled within your privacy settings.
  • You have a strong Internet signal (Mobile Data) during your exercise.

 

If those conditions are met, please give a try to the following:

  1. On your phone's settings tap on Apps > Fitbit > Storage > Clear Cache.
  2. Go back one screen and tap on force stop.
  3. Turn off the Bluetooth settings.
  4. Reboot your phone and restart your Charge 2.
  5. Turn back on the Bluetooth settings, open the Fitbit app and wait until it syncs.
  6. Then start a GPS exercise on your Charge 2. Make sure the Connected GPS is turned on. 

 

Keep me posted!

Best Answer
0 Votes