App maps disappear

[Sharnben]

I usually use the app on my Samsung s7 to track walks. Immediately when I am finished and click finished, I can see the map of my walk. When I go to the main screen and back into the exercise screen, the map is gone and it only has the time I walked and calories burned. The maps only starting disappearing about 2 weeks ago. Earlier maps are still there. I have unistalled and reinstalled the app and it is still happening. Any suggestions?

[USAF-Larry]

@Sharnben, you may want to check out some of the threads on this forum about losing map data with the MobileRun feature if the Pause & Resume is used during the walk or run.  If you do not use the Pause & Resume option it will save the activity.

[Sharnben]

Thanks but I don't pause during walk or run and the map still disappears once I leave that screen.  I've checked the threads.  It seems like it's a  a common problem but no solution. Very frustrating. I've had two different fitbits in the last 3 years and never had any trouble with the app before. 

[Douglas_Chan]

The cause of the problem is the update of the app.

Get back to ver 2.43 and you will have no problem.

[Sharnben]

Thank you. Have discovered if I do not touch my phone at all, not even to check time on main screen, then the mapping works. Not the best solution but it's something ☺