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App no longer available in APP store after deleting

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‎09-21-2021 20:56

‎09-21-2021 20:56

Hi,

 

So Have had my fit bit Versa and the app installed for serveral years now on my Xiaomi mi max with only a few issues over that time.

I  have recently been getting syncing issues but it was manageable if I rebooted I could sync.

However I was trying to sort out another issue that has just come up (won't give me a sleep score for about a week), and one of the cures (from the fitbit forum) said to uninstall and reinstall the app again as one of the things that might help so I did just that I uninstalled the app.

Now I can't install it again as it is saying in the play store that it isn't compatible with my device.

In all honesty I have had my phone for years and can't really change it right now but to have this happen is more than distressing.

I understand that it meant that some functions wouldn't work as advertised but hey I have been using it this long.

Can any one tell me how to get round this ?

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‎09-21-2021 21:07

‎09-21-2021 21:07

Hi @Jacqui1811  once removed, if your phone doesn't meet the minimum requirements, the Play Store won't show as having it available. I have an older Android tablet and when I search for the app, it doesn't appear. Since Google has removed the previous versions of the app, there is no workaround for you. Do you have a newer tablet or computer you might be able to use?

Stepping in the U.S.A. since September 2013. Android 14

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4 REPLIES 4

‎09-21-2021 21:07

‎09-21-2021 21:07

Hi @Jacqui1811  once removed, if your phone doesn't meet the minimum requirements, the Play Store won't show as having it available. I have an older Android tablet and when I search for the app, it doesn't appear. Since Google has removed the previous versions of the app, there is no workaround for you. Do you have a newer tablet or computer you might be able to use?

Stepping in the U.S.A. since September 2013. Android 14

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‎09-21-2021 21:13

In response to Odyssey13

‎09-21-2021 21:13

WOW.

Thanks for responding.

So disappointed in FitBit for that.

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‎09-21-2021 21:52

In response to Jacqui1811

‎09-21-2021 21:52

 

I'm confused, this is not the expected behavior as explained in this post when I asked this very specific question. Version 3.43 should be still available for all Android 7.0 users out there.

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‎09-25-2021 22:52

‎09-25-2021 22:52

I had a similar problem. My Inspire 2 would no longer sync with my android version 7.0 phone which was 6 years old and the battery dying all of the time. However, I could sync my watch with Fitbit on my Chromebook. Today I bought a new phone, Android version 11, so no more Fitbit problems and no dying battery issues. But, it just cost $450!!! Ugh!

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