App not compatible with Samsung J5 2016

[Andrew438]

Hi. My wife and I both have Samsung J5 2016 phones. On my phone using Fitbit app 3.43.1 everything works including syncing but on my wife's it says the app is not compatible. Both phones' OS are automatically updated and have the latest updates. Can anyone shed any light on this please.

[LZeeW · Accepted solution]

The Fitbit app requires Android 8 as a minimum.  The current Fitbit app is v 3.72.  Please make sure your wife’s phone is completely updated.

[Andrew438]

Should have said we both have Charge 2

[Andrew438]

Thanks Laurie will check it out.

[LZeeW]

The Fitbit model doesn’t matter.  All Fitbits have the same requirements.