Is the Versa 4 compatible with LG V40 ThinQ?

[Avalene]

I just bought this Versa 4 and set it all up.  It paired fine with my phone, all permissions are enabled.  It's not receiving any phone calls or SMS at all. 

I've also checked the Devices page and my phone is not listed there, so is there something else I'm missing or am I returning this Versa 4?

[Avalene]

I just bought this Versa 4 and set it all up.  It paired fine with my phone, all permissions are enabled.  It's not receiving any phone calls or SMS at all. 

I checked the Devices page and my phone is not listed there, so is there something else I'm missing or am I returning this Versa 4?

[Odyssey13]

Hi @Avalene  see if this article on notifications helps - click to read

[Avalene]

I've done everything there and checked twice.  Still not working.

[Odyssey13]

here are the support contacts I've gleaned over the years on the forums.

when there is someone available, chat is an option. Phone or Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

[Avalene]

Ok, thank you very much.