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App not compatible with Samsung J5 2016

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‎01-02-2023 12:18

‎01-02-2023 12:18

Hi. My wife and I both have Samsung J5 2016 phones. On my phone using Fitbit app 3.43.1 everything works including syncing but on my wife's it says the app is not compatible. Both phones' OS are automatically updated and have the latest updates. Can anyone shed any light on this please.

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‎01-02-2023 12:43

‎01-02-2023 12:43

The Fitbit app requires Android 8 as a minimum.  The current Fitbit app is v 3.72.  Please make sure your wife’s phone is completely updated.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

View best answer in original post

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4 REPLIES 4

‎01-02-2023 12:43

‎01-02-2023 12:43

The Fitbit app requires Android 8 as a minimum.  The current Fitbit app is v 3.72.  Please make sure your wife’s phone is completely updated.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎01-02-2023 12:43

‎01-02-2023 12:43

Should have said we both have Charge 2

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‎01-02-2023 12:50

In response to LZeeW

‎01-02-2023 12:50

Thanks Laurie will check it out.

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‎01-02-2023 14:02

In response to Andrew438

‎01-02-2023 14:02

The Fitbit model doesn’t matter.  All Fitbits have the same requirements.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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