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App not opening on android phone

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‎10-30-2020 03:54

‎10-30-2020 03:54

My fitbit app has been working forever on my android moto z2. After getting the fitbit sense and upgrading to fitbit premium, my fitbit app has stopped working completely. The app won't even open. I've tried restarting my phone, shutting it off completely, Ive cleared the cache and the storage. I've reinstalled the app. I reached out to support but haven't gotten any help. Any suggestions? 

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‎10-30-2020 11:18

‎10-30-2020 11:18

Hi @Seashel2020 I would go into the phone settings. Force stop the Fitbit app and then clear the cache. 

Then try again. 

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