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App not saving Charge 4 data

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‎03-09-2021 10:30 - last edited on ‎03-10-2021 16:21 by Fitbit Moderator

‎03-09-2021 10:30 - last edited on ‎03-10-2021 16:21 by Fitbit Moderator

I get my weekly logs and it shows I am not using my Fitbit as it isn’t logging anything I do. I keep syncing it, it works that day and then the rest of the week it is zeros. I wear this thing everyday all day only taking it off to charge or shower. Anyone else have this problem or just me. My 2 worked great, the 4 I have now has been the problem. A lot of money wasted on a watch.

 

Moderator Edit: Clarified subject

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‎03-10-2021 16:29 - edited ‎03-10-2021 16:30

‎03-10-2021 16:29 - edited ‎03-10-2021 16:30

@Shneen Hi there. Thanks for the details shared. 

 

I see where your disappointment is coming from. I'd like you to make sure that your tracker syncs correctly to your Fitbit app, you could confirm when was the last time it synced by tapping on the tracker icon. If you're experiencing syncing issues, follow this troubleshooting. 

 

Hope this helps. 

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