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App not showing stats

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‎12-13-2019 12:56 - last edited on ‎12-16-2019 12:23 by Fitbit Moderator

‎12-13-2019 12:56 - last edited on ‎12-16-2019 12:23 by Fitbit Moderator

Since update on Android I can no longer see my steps, exercise does not update, sleep no longer shows. I can only see calories. Pretty useless. 

 

Moderator edit: Subject for clarity 

Best Answer
1 REPLY 1

‎12-16-2019 12:22

‎12-16-2019 12:22

Hello @KirstyHughes, welcome to the Community Forums! It's a pleasure to assist you today, sorry for the delayed reply.

 

Thanks for bringing this to my attention and for the details that were shared in your post. To better assist you with this, can you please let me know which Android mobile device are you using? When was the first time you experienced this and how many times since then? If you haven't already done so, please try the following steps:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the OS version of your phone is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.
  7. Let me know if the issue persists.

 

Don't hesitate to ask me any additional questions you may have, I'll be waiting for your reply.

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