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App not syncing my total step count

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‎05-18-2018 07:51 - last edited on ‎05-21-2018 12:41 by Moderator Alum

‎05-18-2018 07:51 - last edited on ‎05-21-2018 12:41 by Moderator Alum

The app is not syncing properly with my Fitbit. Fitbit says I completed my steps for the day but app is not correlating with what I have done. For example I have completed my 13000 steps for the day but app says only 7500 steps are completed. Fitbit watch lit up fully, and let me know I was done. Same thing happehap yesterday as well. 

 

 

Moderator Edit: Updated Subject For Clarity.

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‎05-21-2018 12:20

‎05-21-2018 12:20

Hi @Runallday, welcome aboard to the Fitbit Community! My apologies for the late response and I'm wondering how it goes? Is the issue still persisting?

 

Probably it is a delay or some issues to sync your information with your Fitbit Dashboard. If the issue continues, please try to update the Fitbit app to the most recent versions in case of being necessary. For more details, review this post.

 

If the issue persists, either you need to update the app or not, try the following help article: Why won't my Fitbit device sync?

 

Hope this helps. Catch you later!

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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