Google services updating

[Krst0]

Since this afternoon when i want.to open the visual map of my latest run it says google services updating in the android app. I can open the map in my dashboard of the fitbit website.

[shaidar]

Iam having the same problem since yesterday. Any help anyone?! 

[SunsetRunner]

I have the same problem which has been going on for the last few days.  Can not open it at all on my fitbit app. 

[Vanegas]

Same problem here.... 

[SunsetRunner]

I have contacted fitbit and they have passed it on to their repairs department or what ever they call it. They said they are investigating it. Further research and Google play have up dated there service and have caused this problem as other are complaining about loosing other services. I would suggest the more fitbit is made aware the more that will get done to resolve this matter.

Thanks for letting me know I am not the only person who's fitbit app is not working correctly.

Many thanks

Mel

[Vanegas]

I was curious whether the map data shows up on my computer and I can confirm it did. It appears it's just and android app issue. 

[SunsetRunner]

I would agree. It is all androids apps that have the same issue and it seems to stem from Google play itself.

Get Outlook for Android

[Tdad]

Yeah same here! C'mon Fitbit, sort it please!

[shaidar]

Anyone updated to the new firmware version and did it help in any way. Appreciate a response from fitbit about this issue! Very dissapointing ! 

[Vanegas]

I've updated to the new firmware and can confirm it does not fix the issue. 

[Vanegas · Accepted solution]

I managed to fix the issue by Un installing Google play services and installing it again. 

[shaidar]

Did that and did not work for me. Did you Uninstall Google Play and then installed again by downloading the apk? Or any other way ?

Thanks 

[Vanegas]

I was going to revert to an older version using the apk but it wasn't necessary. I just did it via the play store. 

[shaidar]

I Uninstalled play store app and installed the apk again. So what was the name of the app that you Uninstalled since I don't have a Google play services app.? Thanks for your assistance . 

[Vanegas]

It was mere coincidence. I opened my bt sport app and it asked me to update Google play services which then took me to the relevant place. Like you I've just tried to find it via the play store to no avail

[Vanegas]

If you type 'Google play services' into a Google search bar it should bring up the link for you to install it

[HaffaLelle]

Hi,

Another solution that helpt me, and others is as follow

Solution ---> Enter Settings in mobile phone -> Apps & Messages -> Apps -> Google Play Store -> Storage -> Clear Data.

Good luck.

Janne

[shaidar]

Thanks . It worked at last  

[RobertoME]

Hello Android fellows. Thanks for calling out this issue and I appreciate you have shared your workarounds @Vanegas and @HaffaLelle.

If the issue persists, please give it a try to the previous suggestions mentioned before here or here.

Also make sure to keep your Fitbit app updated. Note that there is a new version that contains stability improvements in its functionality. For more details please review this post.

Stay tuned if the issue continues. I'll be giving follow up to this reports.

[Tdad]

Thanks, I'll give it go!