App not syncing or showing calories after a workout

[Hawkinsc]

My versa is having trouble syncing, has been for a few days now. It also doesn't show the calories I am burning when selecting the workout option - if I go in and try to save it.. The app shuts down! Help!

Moderator Edit: Updated Subject For Clarity.

[RobertoME]

Hi @Hawkinsc, welcome aboard to the Fitbit Community. My apologies for the late response, I'm wondering how it goes? Are you able to sync by now?

If the issue persists when you try to sync, give it a try to these suggestions: Why won't my Fitbit device sync?

Regarding the calories are not being displayed, can you confirm if the calories burned are displayed as "- -" in the exercise history list?

This is an issue under investigation already and rest assured you can still view your calories burned by going in to the exercise summary and selecting "calories"

See you around and hope this information helps.

[Hawkinsc]

Yes I am able to sync however my calories are still not showing. They come up if I am walking but as soon as I start exercise or use the workout app they come up as '--' which then doesn't add on to my overall calories burned. 

I am also unable to see my notifications on the app... It doesn't seem to work at all 😞

[Tlfinns]

Has this been resolved? I have had from time to time my calories burned actually go backwards after I exercise and the calories left won’t register at all.