App not syncing with Charge 2

[Starsphinx]

This is driving me batty and I have been through all the suggestions I can find.

I have a charge 2 and a new Sony Xperia XA1 Ultra.

The phone is linked to the charge and sees it just fine - I know this because not only have I checked in the settings but the charge is a trusted device that keeps my phone unlocked - if the phone cant see it then the phone locks which it is not doing.

The problem is the app keeps losing the charge so it will not synch and says charge2 not found.  I then have to faff about trying to get it working again - if I am lucky restarting the phone works but it usually requires me to switch Bluetooth on and off, force stop the app, uninstall the app, reset the charge, forget the charge - these in any and all combinations.  This is happening at least once a day but sometimes up to 3 times.

The charge is not linked to any other device - the old phone it was linked to has been factory reset and neither the app nor the charge is on there and there are no other devices.

So the phone has the app on it - the phone sees the charge but the app does not - and every time I manage to fix it, it happens again.

Moderator Edit: Updated Subject For Clarity.

[USAF-Larry]

@Starsphinx, a lot of people are having problems syncing right now, and Fitbit is working on a solution to the problems.  But, in the meantime, probably the most success is achieved by opening the phone's Bluetooth settings, selecting the Fitbit device, Forget the Device, close the phone's settings, then re-open the Fitbit app and try to sync the tracker.

[Starsphinx]

Yeah, that's one of the things I keep having to do - I am just getting fed up with having to solve the problem every day sometimes several times a day.  It's like you saw the **ahem** thing a couple of hours ago and synched then absolutely nothing has changed so why the bleep bleep cant you find it now.

[RobertoME]

Hi there @Starsphinx I was reading despite all your efforts to troubleshoot this issue including the steps mentioned by @USAF-Larry, you are still experiencing syncing problems at least once a day.

In this case we are talking this issue is happening with a mobile phone that has not been listed as compatible. With this doesn't mean it won't work at all, the difference with non-compatible devices is we cannot guarantee the behavior of the app or the Fitbit tracker in relation to the phone functionality.

As a way for you to review I'm going to share the following post: Having trouble syncing? (here's how to fix this) perhaps there is something additional to try.

If that does not work, I suggest setting up and syncing via a device listed as supported or using a computer. Our team is always working to test and add more Android devices to the supported devices list, so keep an eye open for updates!

See you later and hope this helps.

[Mattski]

Hi there,

I have the same mobile and the exact same issue - will FitBit be adding more phones to the compatible list? Fitbit works on nearly every other Xperia model - please add the A1 Ultra!