App not syncing with Flex 2 or Charge 2

[SYLKAD]

App telling me Bluetooth is not working and I checked my Bluetooth on my tv and it is working fine it sure is wierd that it works on my apple phone but not on my or my husband's samsung tablets and it did before it says the app is not optimized for my device why is that ? AND ALL THIS STARTED ON THE 1 DAY OF 2019

Moderator edit: Clarified subject

[LanuzaFitbit]

Welcome to the Forums @SYLKAD.

Let me help you figure out what is going on and why your Fitbits aren't syncing.

In this case I'd recommend trying to turn the Bluetooth on the apple phone off and then trying to sync again with the Android phone.

In the meantime I'd like to ask you some questions:

• What Android phone are you using?
• What Android version is it running?

Look forward to your reply.

[SYLKAD]

I did turn off my apple phone and still will not synchronize to either tablet that are  Samsung's Galaxy tab A running  Android version 7.1.1

[LanuzaFitbit · Accepted solution]

Hello @SYLKAD.

I apologize for the delay in my response. Thanks for sharing those details.

Let's try to follow the steps listed in this help article. They should help in getting it to work. Additionally, please try the following:

1. Open the Bluetooth settings on the phones and tablets that you own.
2. Remove any Fitbit devices that show up in there.
3. Run the set up process once again.

Let me know if there is anything else that I can help you with.

[SYLKAD]

I did remove from Bluetooth and then i tried to pair it would not pair so I restarted my tablet and that repaired the charge 2 but not the flex 2 still will not sync with fitbit app

[LanuzaFitbit]

Hello @SYLKAD.

I apologize for the delay in my response again.

Did you set up notifications with the Tablet? That could've led to the Charge 2 being bonded and thus preventing the Flex 2 from pairing. You could try taking the Charge 2 outside of the tablet's Bluetooth radius and then try to run the set up for the Flex 2 once again.

Let me know if you have any further questions.