App not syncing

[emmaharbourn]

Recently my watch and my app aren't communicating. The data from my watch eventually come through on my app but not all of it and my app says it can't sync with my watch, but it’s not disconnected. I've tried all the troubleshooting methods and nothing. I'm using a S23+ and haven't had issues until recently 

[Gr4ndp4]

Hi, @emmaharbourn, Welcome to the community. You may find this advice from "Gemini" a good starting point. Before deleting & reloading the Fitbit app, you must force sync your data by sliding your finger down the "Today" screen. If you find it reluctant to sync, repeat the slide-down action. Typically, we recommend deleting the Fitbit app, reloading it, and then setting up your Fitbit device by signing in with your Google account. This should be done via this procedure: Sync your Fitbit>go to your phone settings>apps>Fitbit>force stop>clear storage>uninstall>RESTART YOUR PHONE>restart your Fitbit device>reload the Fitbit app from the Play Store>sign in with your Google account>set your device up again as required. -

From Gemini

To fix a Fitbit not syncing with your Samsung phone, try restarting both devices, toggling Bluetooth off and on, and checking for app and OS updates. If that fails, you may need to force close and re-open the Fitbit app, clear the app's cache, or re-pair the device in the Bluetooth settings and the Fitbit app. 

Initial troubleshooting

Check bassic connections: Make sure your Fitbit is charged and nearby. Ensure both your Samsung phone and Fitbit have Bluetooth enabled.

• Restart devices: Restart both your Samsung phone and your Fitbit. Restarting a Fitbit can vary by model, but often involves pressing and holding a button until a restart screen appears.
• Toggle Bluetooth: Turn your phone's Bluetooth off for at least three seconds, then turn it back on and try syncing again. 

App and permissions

• Update the Fitbit app: Go to the Google Play Store and ensure you have the latest version of the Fitbit app installed.
• Check app permissions: Go to your phone's app settings and ensure the Fitbit app has permission to run in the background and access Bluetooth and location.
• Clear cache: Go to Settings > Apps > Fitbit > Storage and select "Clear Cache" (on Android).
• Force close the app: Close the Fitbit app completely and then reopen it. 

Re-pairing the device

• Remove the device from Bluetooth: Go to your phone's Bluetooth settings, find your Fitbit in the paired list, and "forget" or "unpair" it.
• Re-pair in the Fitbit app: Open the Fitbit app, go to your profile or account settings, and select "Set Up a Device." Follow the on-screen instructions to connect the Fitbit again. 

If problems persist

• Check for OS updates: Make sure your phone's operating system is up to date, as outdated software can cause compatibility issues.
• Log in on another device: Sign in to your Fitbit account on a different device to see if syncing works there. This can help determine if the issue is with the phone or the Fitbit device itself

My reference to Gemini is a modest experiment; let me know how you get on and what you think of the advice. Is it too long?

If you still have an issue, please let us know which Fitbit device you have.

Cheers

[Curlyhair]

Of all the fixes listed by @Gr4ndp4, I suggested you first try restarting your phone. That seems to work for me.

Cheers!